Privacy Policy
Privacy Policy for Avinash Fire Protection Systems
Avinash Fire Protection Systems (“we”, “us”, “our”, or “Avinash Fire”) values the trust you place in us. This Privacy Policy sets forth the manner in which we collect, use, disclose, and protect your Personal Information during your visitation to our website, www.avinashfire.com, or while interacting with us by any means, in accordance with Indian laws, including the Information Technology Act, 2000, and rules thereunder.
By using the website or giving information to us by any means, you agree to the terms and conditions of this Privacy Policy.
1. Scope of This Privacy Policy
This policy applies to:
- Users visiting or interacting with our website
- Customers availing of our services
- Individuals contacting us through online forms, emails, or other means
- Business clients or partners associated with Avinash Fire
This policy does not apply to third-party websites that may be linked from our website. We are not responsible for the privacy practices of such websites.
2. Types of Information We Collect
We collect the following categories of personal information:
A. Personal Information You Provide Voluntarily:
- Full name
- Contact number
- Email address
- Postal address
- Organisation name and designation
- Service-specific details (such as project site or equipment model)
- Any other information you provide during communication, inquiry, or service requests
B. Technical and Usage Information:
When you access our website, we may automatically collect:
- IP address
- Device and browser information
- Time spent on the website and pages visited
- Geolocation (if permitted)
- Operating system details
- Referral source (how you arrived at our site)
We collect this data through tools like cookies and analytics platforms.
3. Purpose of Collecting Your Information
We collect and process your information for the following lawful purposes:
- To provide and deliver services such as system installations, maintenance, or consultations
- To respond to your queries, feedback, or service requests
- To personalise your experience on our website
- To send updates, promotional content, safety guidelines, or technical alerts (with your consent)
- To improve our products, services, and website based on user feedback and analytical data
- To manage client relationships, quotations, invoices, and service records
- To comply with legal obligations, enforce agreements, or defend against legal claims
- To detect fraud or misuse, or ensure the safety and security of users and systems
We ensure that data is collected and used only for purposes that are lawful and directly relevant to our functions.
4. Lawful Basis of Processing (as per Indian Law)
In accordance with Indian data protection guidelines, your personal information is collected and used:
- With your consent
- When necessary to fulfill a contract or service request
- When required by law or court order
- For legitimate interests of our business, provided it does not override your rights
5. Consent
By using our website or services and submitting your personal data, you are explicitly consenting to us collecting, processing, storing, and using your information according to this Privacy Policy.
You may withdraw your consent at any time by emailing us at avinashfire@rediffmail.com. The withdrawal of your consent might affect the ability of company to offer you the services.
6. Disclosure of Information
We do not sell or rent your personal data to any third party. Nonetheless, we may disclose information in the following scenarios:
A. Within Our Organisation
Access to personal data is limited to employees or partners who require it to perform their duties.
B. With Trusted Third-Party Vendors
We may share your data with third-party service providers who support our operations, such as:
- IT infrastructure and hosting service providers
- Courier or logistics partners
- Field service engineers or subcontractors
- Data analytics tools (Google Analytics, etc.)
They are contractually obligated to maintain confidentiality and not misuse your data.
C. Legal and Regulatory Requirements
We may disclose your information to law enforcement, government agencies, or judicial bodies if required.
- To comply with applicable laws or legal processes
- To respond to valid requests from authorities
To protect our legal rights or prevent misuse
7. Data Storage and Retention
We retain your personal information for as long as it is necessary for the purpose it was collected or as required under applicable laws. Retention duration depends on
- Duration of customer relationship
- Legal and regulatory requirements
- Business needs (e.g., for audits, complaints, service history)
Once the data is no longer needed, we securely delete or anonymise it.
8. Security Measures
We have implemented appropriate security measures to protect your personal information from:
- Unauthorised access
- Alteration
- Disclosure
- Destruction
These measures include:
- HTTPS encryption of our website
- Firewalls and anti-malware systems
- Role-based data access
- Regular security audits
- Employee data handling training
Despite our efforts, please note that no digital platform can guarantee absolute security. Users are advised to take personal precautions while sharing sensitive information online.
9. Your Rights Under Indian Law
As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:
- Review the information you provided
- Request correction or deletion of inaccurate or outdated data
- Withdraw consent (subject to contractual or legal limitations)
- Opt-out of marketing communications
To exercise any of these rights, please email us at avinashfire@rediffmail.com. We may verify your identity before responding to your request.
10. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
- Recognise repeat visitors
- Store user preferences
- Measure site performance
- Improve content and functionality
You can manage cookies through your browser settings. Disabling cookies may affect your user experience or prevent access to certain parts of our website.
11. Links to Other Websites
This Website might have links to various third-party websites. Provided links are for your consideration. We do not claim authority over or endorse the content of those websites or their privacy policy.
Users are advised to consider the privacy policy of any external website which they decide to stop at.
12. Children’s Privacy
The website is alluded neither for persons under 18 years of age, nor are our services so regarded. We do not knowingly collect any personal information from minors. In case any information is found to be unlawfully acquired from minors without any parental consent, it will be deleted immediately.
13. Changes to This Privacy Policy
From time to time, this policy may be updated to accommodate changes in legal requirements or changes in any of the practices mentioned herein or based in changes to applicable technologies.
Last updated: May 17, 2025
When changes are made, the updated policy will appear on the webpage. Periodic review is appreciated.
13. Changes to This Privacy Policy
For any questions, feedback, or requests related to this Privacy Policy or your personal data, please contact:
- Avinash Fire Protection Systems
- 📍 Daba road, St. No. 1, Grand Trunk Rd, Guru Gobind Singh Nagar, Ludhiana, Punjab 141014
- 📧 Email: avinashfire@rediffmail.com
- 📞 Phone: +91 7508860030
- 🌐 Website: https://www.avinashfire.com
